Privacy Policy
Thermal Comfort Heating and Cooling ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or contact us through any of our services.
1. Information We Collect and How
We collect information from you in the following ways:
- Directly from you: when you fill out contact forms, request service, schedule appointments, or communicate with us via phone or email.
- Automatically through your device: when you browse our website, we collect information such as IP address, browser type, pages visited, and referral source using cookies and similar technologies.
- Analytics and performance tools: such as Google Analytics, which help us understand how users interact with our site and improve our content and services.
This information helps us respond to your inquiries, deliver services, and improve your experience with our site.
2. How We Use Your Information
We use your information to:
- Respond to inquiries and provide HVAC services
- Send service updates, confirmations, or reminders
- Improve website performance and user experience
- Maintain internal records and customer communication
3. Sharing Your Information
We do not sell, rent, or share your personal information with third parties, except:
- To service providers performing functions on our behalf (e.g., website analytics, marketing)
- When required by law or legal process
- To protect our rights, safety, or property
4. Cookies and Tracking Technologies
We may use cookies, tracking pixels, and similar technologies to enhance your experience on our website. Cookies allow us to recognize your browser and remember your preferences. You may choose to disable cookies through your browser settings, but some features of the site may not function properly as a result.
5. Your Rights
Depending on your location, you may have the right to:
- Request access to the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict certain types of processing
- Withdraw consent where processing is based on consent
These rights may be granted under the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), or other applicable laws. To exercise your rights, please contact us using the information provided below.
6. Data Security
We take reasonable steps to protect your personal information using appropriate technical and organizational measures. However, no electronic transmission or storage system can be guaranteed to be 100% secure.
7. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any linked websites you visit.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us: