Customer Portal for Thermal Comfort Homeowners
Appointments โข Estimates โข Invoices
๐ Request ServiceComfort Shield members receive discounted pricing applied at time of service.
Use the portal to review upcoming visits, see past work, and access your estimates, invoices, and payments in one place. Some customers may also see options to book new appointments or manage payment methods, depending on how their account is set up.
Your Thermal Comfort Customer Portal
The customer portal is a secure, self-service tool that connects directly to the work Thermal Comfort has completed for your home. From one place you can see appointments, review estimates, and view or pay invoices without needing a username or password.
View Service History
Quickly see what has been done at your home over time:
- Past and upcoming appointments
- Visit details from recent repairs or maintenance
- Helpful information for real estate or home records
Estimates and Communication
Use the portal to stay on top of recommendations:
- View estimates from Thermal Comfort
- Approve work when you are ready
- If available, send messages to request updates or changes
Invoices and Payments
Keep your billing records organized and easy to reach:
- See paid and open invoices
- Review your payment history
- If online payments are enabled, pay invoices securely through the portal
How the portal login works
- โThe portal uses a one-time magic link instead of a password.
- โClick the Log In button on this page to request your secure link.
- โThe link is sent to the email address Thermal Comfort has on file for you.
- โEach link is unique and time-limited to help keep your account secure.
Already a Thermal Comfort customer?
If Thermal Comfort Heating and Cooling has completed work at your home, you can request access to your customer portal using the login button on this page. New customers will receive portal access once we have created your first appointment in our system.
Need something else today?
Ready to log in to your customer portal?
Use the customer portal to keep your HVAC history, estimates, invoices, and payments in one organized, secure place. If you ever have trouble logging in, we are glad to help.
Frequently Asked Questions
First, check your spam or junk folder for an email from Housecall Pro. If you still do not see it, contact Thermal Comfort so we can confirm your email address on file and resend the secure link.
No. The customer portal uses a one-time magic link for each login. This means you do not have to remember a password, and your access link will expire after a period of time for security.
In many cases, you will schedule new appointments through our online booking page or by contacting us directly. If online booking is enabled in your customer portal, you may also see options there to request or book a visit.
Yes, if online payments are enabled on your account, you can view and pay invoices directly through the portal. In some cases, you may also be able to add, update, or remove a card on file when payments are processed through Housecall Pro.
Not at this time. Customers with a Comfort Shield Maintenance Plan cannot schedule or reschedule their own maintenance visits through the customer portal. All maintenance appointments are scheduled directly by Thermal Comfort to ensure they are completed during the correct season and in the proper sequence. If you need to update your maintenance visit, please contact us and we will gladly help.